Measure Features
Our Reporting System
CommBox’s comprehensive reporting system enables you to gain control and oversee the on-going optimization of your agent efforts, by getting useful data from all communication channels, such as conversation topics, SLA, and different criterions to evaluate agent performance.
We have ready-made reports for Chat Availability, Conversations per Channel, Customers Interactions, Knowledge Base Items, Agent Presence, Tags, User Activity, and much more.
CommBox also enables you to keep detailed documentation of all your customer communications.
Customer Satisfaction Tracking
CommBox includes reputation management tools that proactively let you know and comment on what your customers are thinking and saying about your business.
App Store Reviews
Web Syndication
Customer Satisfaction
Automate Benefits
Monitor the status of your
contact center in real-time
contact center in real-time
Get customized reports, insights and analytics
Evaluate and optimize your workforce
Use valuable business data to plan ahead